We at My Empire Casino assign the highest value on clarity and legal compliance. This document establishes the legal basis, player duties, and affiliate programme rules that control your use of our platform. By opening an account or continuing to play, you accept your acceptance of these terms. We advise every player in Portugal to study this information carefully, as it forms a binding agreement designed to secure your interests and uphold the integrity of our gaming environment.
Our Commitment to Legal Transparency
We maintain that a transparent legal framework fosters enduring trust. That is why we disclose our licensing details, eligibility rules, and programme conditions publicly. Our approach goes beyond mere regulatory minimums. We regularly review our policies to adapt to changes in Portuguese and European legislation, ensuring that every clause remains up-to-date, fair, and enforceable. When you choose My Empire Casino, you select a partner that emphasises documented accountability and straightforward communication in all aspects of the gaming relationship.
Responsible Gaming Framework
Account Blocking Features
We provide a comprehensive self-exclusion feature that enables you to suspend access to your account for a selected period. Activation can be done directly from your account dashboard or by notifying our responsible gaming team. During the exclusion period, we stop all marketing communication and prevent login attempts. We also provide guidance on third-party blocking software and support groups in Portugal that focus on gambling addiction. Self-exclusion is treated with absolute seriousness and cannot be reversed before the term expires.
Deposit and Reality Check Controls
To help you control spending, our platform supplies adjustable daily, weekly, and monthly deposit limits. Decreases take effect immediately, while increases carry a cooling-off delay to deter impulsive decisions. We also provide session time reminders that notify you at pre-set intervals. These reality checks support periodic reflection on your play. Our team tracks these limits and can proactively contact if we detect potentially harmful patterns. We view responsible gaming not as a constraint but as an important part of sustainable entertainment.
Conflict Settlement and Reach Out
We strive to resolve all complaints justly and efficiently. If you experience an issue, you ought to initially contact our customer support team, which functions in Portuguese and is trained to manage legal queries. If the issue persists, you may escalate your complaint to our internal compliance department for a official review. As a last recourse, players in Portugal can submit the dispute to the alternative dispute resolution provider specified by our licensing authority. We consider every complaint as an avenue to improve our service and bolster player confidence.
Offer and Promotion Terms
All offers are subject to specific wagering requirements that must be met before any associated winnings can be cashed out. We display these terms directly in each promotion’s dedicated conditions, including game allocations, maximum bet limits during wagering, and expiry periods. Bonuses are designed for real recreational play; we maintain the option to deny or void offers if we detect abuse, such as organized play across related accounts or reduced-risk wagering patterns. We continually seek to harmonize enticing promotions with safe reward frameworks.
Compliance with Portuguese and European Law
While our licence is granted abroad, we honor and apply applicable Portuguese legislation. This includes consumer protection norms, advertising standards, and measures to prevent underage gambling. We also fully align with broader European Union regulations, notably those pertaining to data protection and e-commerce. Our legal team monitors developments from the Portuguese Gaming Regulation and Inspection Service, modifying our terms preemptively. Operating in Portugal means embracing both local legal culture and the unified digital framework that the EU supplies for cross-border services.
Licensing and Supervision
License Issuer and Jurisdiction
Our activities are carried out under a trusted international gaming licence. The issuing authority demands compliance to anti-money laundering rules, game fairness verification, and player fund isolation. While we cater to the Portuguese market, our licence compels us to fulfill standards that frequently surpass domestic expectations. This two-tier of oversight ensures independent audits, verifiable payout levels, and a protected technical system that secures your financial transactions and personal data at every step.
Registration Number and Verification
We display our license ID prominently within the platform bottom section and in the terms segment. You can independently confirm this certificate on the regulator’s public registry. Checking our standing guarantees you that the casino is overseen by an neutral body with real enforcement authority. Should any uncertainty emerge, our support crew can assist you through the verification steps. We consider licence transparency a fundamental right, not an extra extra, and we invite every client to verify our qualifications before depositing.
Affiliate Scheme Terms
Commission & Payment Terms
Our affiliate programme compensates partners who introduce genuine Portuguese players to My Empire Casino. Commission is computed as a percentage of net gaming revenue produced by referred accounts, and detailed statistics are available in real time through a dedicated affiliate dashboard. Payments are processed monthly once the commission balance goes above the minimum threshold. We present competitive revenue share tiers that rise based on performance, lifetime commission on referred players, and transparent reporting with no hidden fees or deductions.
Restricted Promotion Tactics
Affiliates must adhere to the same standards of honesty we demand of ourselves. We strictly forbid any form of misleading advertising, including but not limited to showing gambling as a solution to financial difficulties, targeting minors, or using spam email campaigns. Affiliates may not employ our brand name in paid search advertising in a way that rivals our own organic listings, unless specifically agreed. Any partner found to pursue unethical promotion will immediately forfeit commission rights and may face legal action.
- Do not suggest that gambling can replace employment or solve debt problems.
- Never display our brand on websites that include violent, hateful, or illegal content.
- Refrain from using unsubstantiated claims about guaranteed winnings or risk-free play.
- Observe intellectual property and do not alter our official creatives without approval.
Player Qualification and Account Requirements
Age and Identity Verification
You must be at least 18 years old to create an account, in line with Portuguese rules on legal capacity. During sign-up, we collect basic personal details, and before a first withdrawal we require official identification documents. This verification process combats fraud, prevents underage access, and satisfies our anti-money laundering duties. We typically carry out checks within 24 hours. Any account discovered with false information will be suspended immediately. Securing minors and maintaining a clean player base are critical priorities for our platform.
Duties for Account Upkeep
Players must ensure their contact data current and protect login credentials. You are responsible for all activity under your account. We highly advise using a unique password and enabling any additional security features we make available. Sharing accounts or allowing third-party access is prohibited. We also require that you gamble from a jurisdiction where online gaming is legally permitted, and you confirm that your use of our services does not infringe local laws. Breach of these duties may result in account closure and loss of balances.
- Give truthful and complete registration information.
- Keep only one active account per person, household, or IP address.
- Do not utilize payment methods that are owned by a third party without explicit authorisation.
- Alert us immediately if you think illegitimate account access.
Information Security and Confidentiality Practices
GDPR Adherence
We manage personal data in strict accordance with the General Data Protection Regulation as enforced and supplemented by Portuguese law myempirecasino.com.pt. Our Data Protection Officer supervises all processing activities, and we maintain a detailed record of processing operations. You have rights of access, rectification, erasure, restriction, portability, and objection regarding your personal data. To assert any of these rights, you can contact us through the dedicated privacy channel listed on our website, and we undertake to responding within the legally mandated timeframe.
Data Processing Purposes
Your information is processed mainly to manage your account, process transactions, and fulfil legal obligations. We also employ data to improve our services and, with your consent, to send promotional materials. We never transfer personal data to third parties. International data transfers are safeguarded by adequacy decisions or standard contractual clauses. Encryption, access controls, and regular security audits safeguard your information from unauthorised disclosure. Retaining your trust through rigorous data governance continues as a core operational principle for our entire team.
